The City of Plano TX utilities department manages essential services that keep your home running — from water and wastewater to trash collection and recycling. For Plano residents, knowing how your utilities work, how to manage your account, and who to contact for help ensures your household stays efficient, compliant, and cost-effective.
This guide breaks down everything you need to know about the City of Plano utilities, how to set up service, and where to find assistance for water, electricity, and energy-saving programs.
Water and Wastewater Services in Plano
Water services in Plano are managed by the City of Plano Water Department, which sources and treats water through the North Texas Municipal Water District (NTMWD).
Water Services Overview
Residents can:
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Set up or transfer water accounts through the City of Plano Utilities Billing Department.
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Pay bills online via the Plano Utilities Portal.
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Report leaks or water main breaks 24/7.
The city also maintains a strict commitment to conservation and water quality, offering seasonal watering schedules and rebates for water-efficient fixtures.
How to Contact Plano Water Services
📞 Utility Billing Office: (972) 941-7105
🌐 Website: www.plano.gov/utilities
📍 Address: 1520 K Avenue, Plano, TX 75074
For water leaks, sewer issues, or service disruptions, residents can contact the Public Works Department through the city’s 24-hour hotline.
Electricity Providers in Plano
Unlike some Texas cities that manage municipal electricity, Plano residents can choose from multiple electric utility providers under the state’s deregulated energy market.
Common electric companies serving Plano, TX include:
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TXU Energy
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Reliant Energy
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Direct Energy
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Gexa Energy
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Green Mountain Energy
Residents can visit powertochoose.org to compare rates and select the best plan for their household.
Energy Efficiency Tips for Plano Homeowners
To reduce costs and strain on the grid, consider:
✅ Scheduling regular HVAC tune-ups.
✅ Installing smart thermostats.
✅ Replacing air filters monthly.
✅ Upgrading insulation and weather sealing.
A professional HVAC company like Astar Air Conditioning, Plumbing & Electric can help maximize your home’s efficiency and lower monthly energy bills.
Trash, Recycling, and Environmental Services
The City of Plano Environmental Waste Services Department provides reliable trash, recycling, and bulky item pickup for residents.
Weekly Services Include:
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Trash collection: Once per week
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Recycling pickup: Every other week
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Yard waste collection: Weekly during growing seasons
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Household hazardous waste: Available by appointment
Plano’s recycling program accepts paper, plastics, glass, and aluminum cans — part of the city’s commitment to sustainability and reducing landfill waste.
For details, visit www.plano.gov/solidwaste.
Plano Utility Billing and Payment Options
Managing your City of Plano TX utilities bill is simple through multiple payment methods:
Payment Options:
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Online: Plano Utilities Customer Portal
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Phone: (972) 941-7105
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Mail: City of Plano Utilities, P.O. Box 861927, Plano, TX 75086
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In-person: Municipal Center payment office
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AutoPay: Set up recurring bank drafts for convenience
The city also offers paperless billing and budget billing plans to help homeowners predict and manage monthly expenses more easily.
Utility Assistance Programs
The City of Plano provides several programs to help qualifying residents with utility expenses:
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Plano Cares: Emergency utility payment assistance.
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Water Efficiency Rebates: Save money when upgrading to high-efficiency toilets, irrigation systems, or fixtures.
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Weatherization Assistance: Available for low-income homeowners through energy-saving upgrades.
For eligibility and application details, visit www.plano.gov/communityassistance.
How Astar Supports Plano Homeowners
While the City of Plano TX utilities department provides your essential services, Astar Air Conditioning, Plumbing & Electric keeps your home systems running efficiently year-round.
We proudly serve Plano homeowners with:
✅ Plumbing repairs and water line service for leaks or low pressure
✅ HVAC maintenance to improve energy efficiency and comfort
✅ Electrical safety inspections and upgrades to support modern homes
By combining professional service with local expertise, Astar helps you get the most out of your city utilities while reducing long-term costs.
Schedule Your Home Service in Plano Today
Whether you need help improving water efficiency, lowering your electric bill, or ensuring your home systems run safely, Astar is here to help.